Shipping Policy

Contact: info@purralux.com

Our top priority is making sure the items get delivered to our customers as soon as possible.
We have put a lot of focus on making sure the items get delivered to our customers as quickly as possible.

Shipping Regions

UK SHIPPING
Delivery Time = Processing Time + Shipping Time

USA SHIPPING
Delivery Time = Processing Time + Shipping Time

GERMANY SHIPPING
Delivery Time = Processing Time + Shipping Time

FRANCE SHIPPING
Delivery Time = Processing Time + Shipping Time

CANADA SHIPPING
Delivery Time = Processing Time + Shipping Time

Shipping Method & Timing

Shipping Name Condition Cost Order Processing Time Order Shipping Time
Standard all orders Free 1–2 Business Days 3–5 Business Days

Order cutoff time: 6:00 PM (GMT) – Monday to Friday

Our estimated delivery dates are based on several factors, including the destination address and how quickly we can assemble and prepare your items for shipment.
During peak seasons and promotional sales, delivery might take a little longer.

Our orders will be shipped via USPS, UPS, FedEx, or DHL. The estimated delivery date depends on many factors, including the destination address and how quickly we assemble and prepare your items for shipment.

Shipping Delays

Shipping time is estimated and commences from the date of shipping, rather than the date of order, and can take longer than expected due to:

  • invalid / incomplete address

  • customs clearance procedures

  • carrier delays

  • other causes beyond our control

Customer Responsibility for Address

Customers are responsible for providing us with the correct shipping and billing address.
If you realize the address is incorrect, please contact us as soon as possible at info@purralux.com.

  • If the product has already been shipped, a refund cannot be processed until the product has been returned to us.

  • If the parcel is returned to us due to a wrong / incomplete address, reshipping costs may apply.

Stock & Backorders

Our commitment is to maintain sufficient stock levels whenever possible.
In instances where goods are not currently available, the potential waiting period is capped at a maximum of two weeks.

Questions / ETA Requests

For inquiries regarding the estimated time of arrival (ETA) for a specific product, please contact us at:
📧 info@purralux.com