Return Policy

Return Policy

We offer a 14-day return policy. You have 14 days after receiving your item to request a return.

Exclusion of the right of withdrawal

The following items cannot be returned:

  • Products manufactured according to consumer specifications or based on an individual choice or decision of the customer or clearly intended for a specific person;

  • Sealed products which are not suitable for return for reasons of health protection or hygiene and whose seal has been broken after delivery;

  • Clothing and/or shoes with obvious signs of wear.

Eligibility for Returns

To be eligible for a return:

  • The item must be in the same condition that you received it: unworn or unused, with tags, and in its original packaging.

  • You must have the receipt or proof of purchase.

Return Process

To start a return, contact us at info@purralux.com.

  • Do not send your purchase back before receiving a confirmation from us.

  • Items sent back without first requesting a return will not be accepted.

Return Cost

Customers are responsible for covering the cost of return shipping.
The return shipping fee may vary depending on the country of return and the courier service used.
We recommend checking with your local courier for the most accurate rates.

Contact Information

Refund Process

  • If your return is approved, we will process your refund within 10 business days of receiving your return package.

  • Refunds will be issued using the same payment method as the original transaction unless you agree to a different method.

  • You will not incur any fees for the refund, there is no restocking fee, but the original delivery/shipping cost is non-refundable.

Cancellation Process

You can contact us and cancel your order as long as the status of your order/tracking number hasn't changed to "package shipped".
Simply email us at info@purralux.com to cancel your order.

Consumer Complaint – Faulty Product

If the goods you purchased are defective, you have the right to make a claim.

You Can Demand:

  • Replacement with a defect-free item

  • Repair / removal of the defect

  • Price reduction

Complaint Submission

  • Complaints can be submitted within one year of noticing the defect, but not beyond the item's warranty period.

  • Your complaint will be addressed within 14 days of receiving your complaint notification.

Complaint Process

  1. Contact us at info@purralux.com before sending the defective product back.

  2. Confirm the return facility address with our customer service.

  3. Send the package via courier and provide us with the tracking number.

Contact Information